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J.P. Morgan

May 28, 2026

Latest AI Adoption Surveys Show Concerning Trend

Macro ThematicMacro Economic IndicatorsInformation TechnologyFinancials

Despite a surge in AI agent usage and developer activity, broader adoption surveys from households and businesses show a concerning lack of growth or even declines. This gap between massive capex and slow user expansion poses a risk to the ongoing AI investment cycle.

Key Takeaways

  • 1.While developer-focused AI agent usage and token consumption are surging, broad household and business surveys show stagnant or even declining adoption rates.
  • 2.Self-reported productivity gains from AI remain modest, contributing approximately 50-60 basis points to labor productivity over the last year, which is insufficient to justify high GDP growth expectations.
  • 3.A discrepancy exists between massive infrastructure/capex spending and low-single-digit user base growth, raising concerns about return on investment (ROI) for hyperscalers.

Table of Contents

  • Latest findings
  • Household surveys of AI usage at work
  • Business surveys of AI adoption

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Authors

Tyler DurdenHartley

Securities

JPMGSAnthropicOpenAI

Themes

AI Adoption DisconnectDeveloper Productivity vs. General LaborAI Capex ROI Concerns

Regions

North AmericaUnited States